Contact Us 021 226 4267 Client Access

How we work with our clients

How we work with our clients

Real Time Communication

At Cogan Custom Homes, we leverage the advanced online Cogan Custom Homes Build Communicator to streamline communication and enhance transparency throughout your project. This sophisticated tool minimizes the need for frequent on-site meetings and phone calls, providing you with a real-time, written record of all project activities.

With the online Build Communicator, you gain full clarity and control over decision-making. You’ll always be informed about when tasks are being completed and have access to a comprehensive visual record of progress. This ensures that you are kept up-to-date and engaged, making the entire process smoother and more efficient.

The Best Advice

As locals with deep roots in the community, we offer expert guidance tailored to the unique conditions of your area. Our extensive knowledge of local weather patterns and land characteristics allows us to recommend the most suitable materials and systems for your project.

Whether it’s selecting the right roofing, cladding, or addressing specific factors like flood catchments, we ensure that our advice helps you make informed decisions that enhance the durability and performance of your home. You can trust us to provide insights that are not only practical but also optimized for the local environment.

Experience Counts

With extensive experience in building, including projects in high earthquake (EQ) zones, we provide exceptional attention to critical structural components, ensuring secure construction under all conditions. Our expertise also extends to managing renovations of large and historically significant buildings, where sensitivity to both value and heritage is paramount.

This depth of experience means that your ideas and dreams are not only understood but effectively translated into practical, innovative solutions. You can trust us to deliver results that meet the highest standards of quality and preservation.

Low Overheads

Our low overhead structure—free from salespeople and franchise fees—allows us to offer you significant advantages. We can either pass on savings directly to you or provide you with the option to choose higher quality products and finishes for your project. This efficiency ensures that you get the best value and flexibility without compromising on quality.

Trusted

Our reputation is integral to our success, and we take great pride in it. At Cogan Custom Homes, we are dedicated to delivering exceptional results and ensuring complete client satisfaction. Our commitment goes beyond just completing projects; we focus on creating an experience that exceeds your expectations.

We are deeply invested in our work, and our goal is to ensure that every client is thoroughly pleased with their investment. We aim to build lasting relationships based on trust and satisfaction, so you feel confident and proud to recommend us. Your positive experience and endorsement are what drive us to continually strive for excellence in every project we undertake.

Competent People

From your very first interaction with Cogan Custom Homes, you engage directly with a fully qualified builder and current Licensed Building Practitioner. This ensures that you receive expert advice and insights from professionals who possess firsthand knowledge of the entire building process, from start to finish.

Unlike other businesses where you might only speak with a salesperson or a manager with limited building experience, our team provides genuine expertise and practical solutions. Additionally, we prioritize using experienced subcontractors, as their skill and professionalism contribute significantly to the high-quality results we deliver.

Assured Delivery

At Cogan Custom Homes, we focus exclusively on Northland projects and engage only fully qualified, competent, and local staff. This dedication to local expertise ensures that you can have complete confidence in the timely and successful delivery of your project. By working with a team that understands the area and is committed to excellence, we guarantee that your vision will be realized with precision and reliability.

Detailed Estimates

We provide detailed estimates that break down all costs associated with your project, giving you complete transparency. Should there be any changes to the plans, our processes ensure that these modifications are clearly communicated and understood by both parties. This level of detail helps you stay informed and confident throughout the entire process.

Frequently Asked Questions

1. Do you build new homes?

Yes, we specialize in building custom homes of all sizes. Whether it's a small residential project or a large-scale luxury build, we have the expertise and experience to bring your vision to life.

2. Do you offer renovations and recladding services?

Absolutely! We thrive on the challenges of home renovations and recladding. Whether you're upgrading a single room or transforming an entire property, our team is equipped to manage it with precision and care. As recladding specialists, we ensure your home’s exterior is both functional and aesthetically pleasing.

3. Do you take on small projects?

Yes! At Cogan Custom Homes, no project is too small. Our goal is to deliver outstanding results for every client, no matter the size of the job. Every project receives the same attention to detail, and we value every opportunity to build long-term relationships.

4. Do you provide project management services?

Yes, we offer comprehensive project management services. Our experienced team ensures your project runs smoothly from start to finish, handling all logistics, coordination, and oversight, so you can relax and enjoy the process.

5. Do you provide detailed, accurate cost estimates?

Absolutely! After an initial consultation to fully understand your needs and preferences, we provide a comprehensive estimate, including projected timelines. Our goal is to give you a clear understanding of the costs involved and avoid any surprises.

6. Can you provide a quote based on concept drawings?

While we typically don’t provide formal quotes from concept drawings, we can give you a “ballpark” estimate based on available information. This helps you understand if the project fits within your budget. Once the final plans are ready, we’ll provide a detailed estimate or fixed-price, depending on your needs.

7. What’s the difference between a quote and an estimate?

A quote is a fixed price based on all the known specifics of your project. An estimate is an educated projection that may change depending on unforeseen circumstances, design changes, or additional selections made during the course of the project.

8. Are your prices competitive?

Yes, they are! At Cogan Custom Homes, we don’t have the added costs of franchise fees, sales commissions, or large national advertising budgets, so we can pass those savings directly to you, offering excellent value without compromising on quality.

9. Can we hire you on a cost plus mark up basis?

Yes, in some cases, a cost plus contract may be the best option for both parties. This approach can provide flexibility, particularly for projects where the scope may evolve over time.

10. Do you offer Labour-Only Contracts?

Typically, we don’t offer Labour-Only contracts, as this can be a riskier approach for clients who don’t have an experienced project manager. We prefer to manage all aspects of the a projects performance to ensure quality, consistency, and cost control.

11. Do you have your own home plans, or can you assist with plans?

Yes, we offer a selection of custom home plans on our website, which can be used as-is or tailored to meet your specific needs. Additionally, we’re happy to assist you in developing your own plans or refer you to trusted architects who can help bring your ideas to reality.

12. We want to build a custom home from scratch. Can you help us from the beginning?

Absolutely! We would love to assist you throughout the entire process, starting with design. We can introduce you to a selection of experienced architects who will help craft your dream home, and we’ll be there every step of the way to manage the build and ensure everything runs smoothly.

13. How long does it take to build a new home?

The typical timeline for building a new home is over 6 months, once all necessary approvals and permits are in place. The exact timeline may vary based on the complexity and scope of your project, but we aim to be transparent and keep you updated throughout the process with our online build communicator.

14. If you manage multiple sites, who will be in charge of our project on-site?

Our experienced Project Supervisors, Craig and Simon, will oversee all sites. Both have a strong leadership & building background, ensuring top-quality craftsmanship and smooth execution of the build. Craig and Simon work closely with the team, architects, and you to maintain clear communication throughout the project.

15. We’ll be living in Auckland (or overseas) during the build. Will this affect the project?

Not at all! With our Online Build Communicator, you’ll have real-time updates on your project’s progress, keeping you informed of every milestone, no matter where you are. It’s the perfect tool for remote communication and transparency.

16. Do you offer the same guarantees as other builders?

We go beyond the standard industry guarantees. In addition to the typical coverage, we offer a 12-Point Engagement Guarantee, ensuring that your experience with Cogan Custom Homes is seamless, transparent, and stress-free. We’re committed to delivering exceptional results with complete peace of mind.

17. Can we visit any of your current or completed projects?

Yes! We have a detailed schedule of all our ongoing and completed projects. We would be happy to arrange a site visit or show you photos of our work to give you a sense of the quality and craftsmanship you can expect when building with Cogan Custom Homes.